Chata Magurka > Other > General terms and conditions

General terms and conditions

1. Basic provisions

1.1 

These general terms and conditions (hereinafter referred to as “GTC”) specify the provision
of services by the operator of the mountain chalet known as Chata Magurka, Partizánska
Ľupča 21, 032 15 Partizánska Ľupča (hereinafter referred to as “chalet”), i.e. the Ritterstein,
s. r. o. company, with the registered office at Hodžova 26, 949 01 Nitra, company number:
51 043 289, registered in the Commercial Register of District Court Nitra, Section: Sro,
Insertion No. 46389/N, (hereinafter referred to as “Operator”), the payment and booking
cancellation terms, as well as other rights and duties based on the legal relationship that is
created by booking chalet services.

1.2

Clients are entitled to use chalet services only if they agree to these GTC. It is in the
interest of every client to acquaint themselves with these GTC before booking. Every client
is obliged to acquaint themselves with the latest version of the GTC every time they use
chalet services. The chalet operator reserves the right to unilaterally alter or modify these
GTC. Any modification or change to these GTC shall be effective from the day it is
published on the website of the chalet operator. By confirming their booking, every client
unconditionally agrees to these GTC and their annexes.

1.3

By agreeing to these GTC, every client declares to be at least 18 years of age and legally
competent to assume rights and responsibilities on their own behalf.

2. Booking

2.1

Clients can book on their own behalf or on behalf of a third party.

2.2

When booking, every client can search for available accommodation based on criteria
entered in the booking form (date of arrival, date of departure, type of room etc.).

2.3

Once details such date of arrival, date of departure, type of room, extra services etc. are
entered, every client must fill in all other required details.

2.4

Once all required details are filled in, payment based on these GTC is completed and all
details are verified, every client is sent a booking confirmation including a booking number
to the email address provided by the client. The booking number serves for booking
confirmation purposes and as a contact detail when making any changes or cancelling the
booking or checking in at the chalet. That is why every client is obliged to keep their
booking number for further use.

2.5

Gift vouchers can be used only if booking directly through the chalet reception (for contact
details, please see Art. 4 GTC).

2.6

Gift vouchers can be used only if booking directly through the chalet reception (for contact
details, please see Art. 4 GTC). Reservations made electronically through the
www.Booking.com online platform are governed by the terms and conditions of
www.Booking.com (the same applies to the payment transactions made through
www.Booking.com and their payment terms). The respective terms are available here.
Every legal entity or natural person who books through the Booking.com platform declares
to agree to their terms and conditions, and accepts the fact that if any reservation made
through Booking.com is cancelled, the Ritterstein, s.r.o. company, i.e. the chalet operator
shall act in accordance with the terms and conditions of the Booking.com platform.

3. Payment terms

3.1.

By confirming their reservation, every client agrees to pay the operator for the booked
accommodation and entitles the chalet operator to complete the payment. The deposit
specified in the advance invoice issued by the chalet operator must be paid by the client
once received. Any extra payment shall be made at the chalet reception when checking out.

3.2

Every deposit for booked and confirmed services must be paid within 3 days after receiving
the advance invoice. Otherwise the respective booking shall be cancelled. Once the deposit
is credited to the operator´s bank account, the client will receive a payment
acknowledgement receipt.

4. Booking modifications and cancellation terms

4.1 

Clients can ask the chalet reception to change their booking in writing, by phone or by
email:

  • phone number: +421 903 704 444,
  • email address: info@magurka-liptov.sk,
  • postal address: Ritterstein, s.r.o., Horská Chata Magurka, Hodžova 26, 949 01 Nitra.

When asking to have their booking changed, every client is obliged to use their booking
number that they received when booking. If any client asks for a booking change that
cannot be satisfied due to capacity or other reasons, the chalet operator shall do their best
to satisfy the requirement of the client regarding the booking change. However, the chalet
operator is not obliged to satisfy the requirement of the client and the client is not entitled to
be compensated financially or non-financially in such case.

4.2

The chalet operator reserves the right to require a deposit in the amount of 50%-100% of
the accommodation price when booking. Every reservation becomes binding once the
deposit is credited to the bank account of the chalet operator. If any client terminates their
accommodation agreement or cancels their reservation, the chalet operator is entitled to
require a cancellation fee of the paid deposit as follows:

  • no cancellation fee – 15 and more days prior to arrival
  • 50% of the paid deposit – 14-7 days prior to arrival
  • 100% of the paid deposit – 7-0 days prior to arrival.

4.3

In the case of a no-show of any client, the chalet operator is entitled to require a
cancellation fee in the amount of 100% of the price of booked and confirmed services.

4.4

If any client terminates their accommodation agreement or cancels their reservation,
terminates their accommodation agreement partially or cancels their reservation partially, or
does not show up at the chalet on the scheduled arrival day, the chalet operator is entitled
to require a cancellation fee in the amount of 100% of the price of booked and confirmed
services.

4.5

If any client terminates their accommodation agreement or cancels their reservation,
terminates their accommodation agreement partially or cancels their reservation partially, or
does not show up at the chalet on the scheduled arrival day due to serious reasons (illness,
death, natural disaster etc.), the operator is entitled to waive their claim to the respective
cancellation fee if the client presents credible evidence of their serious reason for
terminating their accommodation agreement or cancelling their reservation, terminating
their accommodation agreement partially or cancelling their reservation partially, or not
showing up at the chalet on the scheduled arrival day.

4.6

If any client terminates their accommodation agreement or cancels their reservation,
terminates their accommodation agreement partially or cancels their reservation partially, or
does not show up at the chalet on the scheduled arrival day, the operator shall inform the
respective client about their claim to a cancellation fee and specify its amount in
accordance with these GTC. The operator shall do so in writing or by email within 14 days
from the day the client terminated their accommodation agreement or cancelled their
reservation, terminated their accommodation agreement partially or cancelled their
reservation partially, or from the scheduled arrival day if the client did not show up at the
chalet. By confirming their order and agreeing to these GTC, every client agrees and
acknowledges to accept the fact that the chalet operator is entitled to offset the claim to
refund the accommodation rate that has been paid by the client when booking against the
cancellation fee claimed by the operator in accordance with the these GTC if the client
cancels terminates their accommodation agreement or cancels their reservation, terminates
their accommodation agreement partially or cancels their reservation partially, or does not
show up at the chalet on the scheduled arrival day. Shall the difference between the
individual amounts be in favour of the client, the chalet operator shall pay it back to the
respective client by bank transfer to the account of the client that was used to pay for the
booked services originally no later than within 30 working days from the day that follows
after the respective client terminated their accommodation agreement or cancelled their
reservation, terminated their accommodation agreement partially or cancelled their
reservation partially, or did not show up at the chalet. All related bank transfer fees shall be
paid by the client.

4.7

To specify the number of days and related cancellation fees, the day when the respective
written agreement termination or booking cancellation is delivered shall be considered the
decisive day.

5. Special provisions

5.1

Should clients have any questions regarding their booking, they can contact the chalet
reception by phone: +421 903 704 444 or by email: info@magurka-liptov.sk.

5.2

Clients can check in on their scheduled arrival day from 14:00. Every client must check out
on their scheduled departure day until 10:00 unless arranged otherwise in advance.

5.3

If any client fails to check in until 20:00 on the scheduled arrival day, it is considered to be a
no-show case (Art. 4 GTC) unless otherwise arranged in advance. In that case, the chalet
operator reserves the right to offer the respective room(s) to other clients.

5.4

The chalet operator is obliged to check in every client who arrives between 14:00 and
20:00.

5.5

If any client does not check out of their room until the appointed time, they shall be charged
an extra fee of EUR 15 (incl.VAT) per every commenced hour unless otherwise arranged.

5.6

In the case of any extra wishes or requirements (baby bed, early check-in or late check-out
or other extra services), clients can contact the chalet reception:

  • by phone: +421 903 704 444
  • by email: info@magurka-liptov.sk.

5.7

The chalet operator is entitled to offer discounts for children up to 12 years as follows:

  • kids aged 0-4 (including) – 100% off if sleeping on the bed with their parents
  • kids aged 4-12 (including) – 30% off the accommodation price.

The chalet operator reserves the right to change the age specification as well as the
discount percentage.

5.8

In specific cases, the chalet operator reserves the right to offer other rooms to clients than
the ones that were booked originally if these do not differ from the original booking
considerably.

5.9

The chalet operator is entitled to terminate any accommodation agreement without any
refund if the respective client causes damage to the chalet property or violates the
accommodation rules. The chalet operator is entitled to claim damages from any clients
who cause damage to the chalet property.

5.10

Terms related to group bookings can be discussed individually with the chalet operator.

5.11

If any guest causes damage to the chalet property, the chalet operator is entitled to claim
damages instantly. The compensation amount shall be specified based on the purchase
price of the damaged property. If the chalet and the client do not reach an agreement
without undue delay and willingly, the chalet operator is entitled to call a police patrol to
help resolve the issue.

5.12

If any client violates the following fire safety measures:

  • no smoking in the chalet;
  • no smoke screens at events;
  • no open fires inside the chalet;
  • other cases when false alarm is set off,

they can be charged up to EUR 5000 by the chalet operator.

6. Special offers

6.1

The chalet operator is entitled to make special offers (last minute, first minute etc.). The
number of rooms designated for special offers is limited.

6.2

There are special terms and conditions that apply to special offers and shall take priority
over these GTC. Only sections of these GTC that are no different to the specific terms and
conditions can be used for special offers.

7. Personal data protection and privacy protection

7.1

The operator processes personal data in accordance with the general binding laws of the
Slovak Republic, mainly Act no. 122/2013 Coll. on the Protection of Personal Data and
Changing and Amending of other Acts in Act no. 84/2014 Coll. as subsequently amended
(hereinafter referred to as “Act“).

7.2

The operator processes personal data of clients for the purpose of booking, selling
services, using services by clients at accommodation facilities of the operator and
monitoring how they are used. The personal data are processed for the period which is
required to fulfil the purpose, i.e. booking, selling services, using services by clients at
accommodation facilities of the operator and monitoring how they are used, however, no
longer than for two years after the respective data have been collected. The personal data
collected for the purpose of booking, selling services, using services by clients at
accommodation facilities of the operator and monitoring how they are used are processed
by the operator in accordance with § 10 Section 3 item b) of the Act without consent of the
respective client(s).

7.3

The operator processes the personal data of clients for marketing purposes only when the
clients agree by filling in their data when booking online and clicking on the consent to have
their personal data processed.

7.4

The scope of the data processed for marketing purposes includes: name and surname,
postal address, date of birth, ID number, email address, phone number. In accordance with
§ 11 Section 1 Act and by filling in their data when booking online and by clicking on the
data processing consent, every client gives consent to the operator to have their personal
data as specified above processed by information systems of the operator. At the same
time, every client agrees to have their personal data. i.e. name and surname, email
address, mobile phone number used for direct marketing purposes (receiving offers of
services by the company, business announcements and marketing offers by email and text
messages). Every client hereby agrees to have their personal data transferred by the
operator to the countries of the European Union. The operator undertakes to follow all
general binding laws when manipulating with these personal data. Every consent to have
personal data processed is valid for the period of 3 years and can be cancelled anytime, in
writing in the form of a letter sent to the registered office of the operator unless otherwise
specified by the Act. By giving their consent, every client acknowledges that they have been
advised on their rights specified by the Act (mainly Provision § 28) and Act No. 40/1964
Coll. Civil Code as subsequently amended which are related mainly to information how their
personal data are processed by the information system of the operator, correcting of
incorrect or non-current data, liquidating of personal data if the purpose of data processing
has been accomplished, and liquidating of personal data if the Act has been violated. Every
client also confirms that all personal data they have provided are true, complete and
accurate, and agrees to have marketing and business materials of the operator and their
business partners sent via electronic media (email, text message) for the period of 3 years.
Every client also confirms to be aware of the fact that they are entitled to cancel their
consent anytime, in writing in the form of a letter sent to the contact address of the operator
or the email address which is written in the received business and marketing materials.

7.5

While processing personal data, the operator is entitled to transfer the personal data abroad
within the European Union and/or grant remote access to these data from countries abroad
as the information system administrator may have a registered office in the respective
country. While transferring the data, the operator is responsible for maximum protection of
the personal data in the form of encoding and using software/hardware systems that are
designed to protect transferred data.

7.6

The operator uses highly ethical standards and respects the privacy of its clients. Unless
otherwise specified by the Act or any other general binding legal regulations, the operator
shall not provide the personal data of its clients or make them otherwise available to any
third parties or interested parties without the consent of the respective client(s). The
booking system uses top modern sensible data encoding systems.

7.7

Following the laws of the Slovak Republic, the operator adopts all measures and performs
all activities related to the data processing in order to inform the clients concerned properly
and soon enough about the rights they have in accordance with the laws of the Slovak
Republic, the European legislative and international general binding contracts and
agreements. Justified requests submitted by clients shall be dealt with within 30 days from
the day they are received by the operator.

7.8

Any client concerned is entitled to send a written request to the operator and ask whether
their personal data are processed by the information systems of the operator, which source
these data were acquired from, and/or to ask about the scope or list of the personal data
that are processed. This also applies to correcting or liquidating of non-complete, false or
out-of-date information, liquidating of personal data whose purpose of processing has
expired or which are processed without authorisation.

7.9

Any client concerned is entitled to have objections to the processing of personal data for
other purposes than those they have been lawfully provided for; and to the processing of
personal data that might infringe their rights and rightfully protected interests without
authorisation and with reason if such objection is justified. The operator is obliged to block
and liquidate such personal data immediately as soon as possible.

7.10

If any person concerned suspects the operator of unauthorised processing of personal
data, they are entitled to submit a petition to the Office for Personal Data Protection of the
Slovak Republic on starting the respective proceedings. Any person concerned who lacks
legal capacity can exercise their rights via their legal representative. The rights of a
deceased person can be exercised by their relative in accordance with the laws of the
Slovak Republic.

8. Final provisions

8.1

These GTC and legal relations based on them are governed by the laws of the Slovak
Republic.

8.2

Shall any provision of these GTC be or become invalid, ineffective or unerforceable, the
validity of other provisions of these GTC shall not be affected thereby.

8.3

By confirming their online reservation, every client declares to agree to these GTC and
undertakes to respect and follow them. The operator reserves the right to modify and
change these GTC. The obligation to announce changes of the GTC in a written form is considered to be met once the changed GTC are published on the website of the operator:
www.magurka-liptov.sk.

8.4

These GTC become effective and come into force on 1.7.2019.
Chata Magurka (Magurka chalet), Partizánska Ľupča 21, 032 15 Partizánska Ľupča
Operator:
Ritterstein, s.r.o.
Hodžova 26, 949 01 Nitra
Company ID: 51 043 289
Tax ID: 2120570529
VAT reg.no.: SK2120570529 registered in the Commercial Register of District Court Nitra,
Section: Sro, Insertion No.: 46389/N
Bank details: Slovenská sporiteľňa, a.s
IBAN: SK76 0900 0000 0051 3353 0411
SWIFT: GIBASKBX